Help & Support

Our support offerings cover your entire Grooper environment and can be extended into your document capture hardware and network infrastructure.

Grooper support offerings

With our “standard” and “platinum” maintenance and support contracts, you pay a fixed fee and get access to virtually limitless amounts of support from us as well as proactive measures like hardware maintenance and software updates, which can potentially prevent devastating technology failures from occurring. Our contracts also provide budget predictability.

Features Standard Platinum
Help Desk Support (Phone and E-Mail)
Remote Support (via WebEx or Similar)
Onsite or Depot Hardware Repair
Hardware Driver Support and Updates
Software Update Entitlements Provided at No Charge
Scanner Parts (Gears, Belts, Etc.) Provided at No Charge
Preventative Maintenance (Inquire for Details)
24x7x365 Support (Phone, E-Mail and Remote)
Secure VPN and FTP Connections Provided for Remote Support
Priority Placement in Support Queue
Onsite Support to Resolve Software Issues
Rapid Exchange Service (Temporary Hardware)
Scanner Consumables Provided at No Charge (Excludes Ink and Toner)
Potential Support Escalation to Professional Services Team
Remote Monitoring, Management and Healing for Capture and Content Server Processes
Annual System Health Review
Connect Online

When instructed by our support technicians, you can initiate a screen-sharing session here.

Tech Support

405-507-7006 or
888-408-566
support@grooper.com

Standard M-F | 7AM – 7PM CST

Platinum 24 x 7 x 365

Support Levels

With our “standard” and “platinum” maintenance and support contracts, you pay a fixed fee and get access to virtually limitless amounts of support from us as well as proactive measures like hardware maintenance and software updates, which can potentially prevent devastating technology failures from occurring. Our contracts also provide budget predictability.

We can get you started on a standard or platinum contract today – even if you had a contract with us that has since lapsed and even if you didn’t purchase your hardware and software from us. Contact us to sign up for a new contract, or to renew an existing one.

To learn more about how Grooper can help you, contact us today!

Software Updates

All Grooper users with active contracts are entitled to receive all of these updates and enhancements as soon as they are officially released.